If you are unable to keep an appointment then please cancel it. If you do not attend your appointment, you waste the doctors or nurses time, deny other patients the opportunity to see them and increase the overall waiting time for routine appointments.
Seeing a Doctor
You can make an afternoon appointment to see a doctor by telephoning the surgery on (01792) 653941 or by asking at the reception desk. Routine afternoon appointments are made available on Mondays at 1.30 pm for the Monday to Friday 2 weeks hence. Some appointments, for example medicals, take longer than others. If you think that your appointment might need extra time please tell the receptionist when booking it.
It may not always be possible to consult the doctor of your choice on the day and at the time you request. However the receptionists will offer you the earliest appointment available, an appointment with another doctor or invite you to attend Morning Surgery.
Morning Surgery is a walk-in surgery and appointments cannot be booked over the telephone. Appointments can only be made at reception in person or behalf of a friend or relative. It is advisable to attend as early as possible as we have a limit to the amount of appointment slots available on a daily basis, if these are full when you attend you will be asked to come back on an alternative day/time. You will not be able to choose which doctor you see but will be allocated to next available a doctor. Please do not pressurise the staff to see a particular doctor. If there is a long wait you are more than welcome to leave the surgery and return 5 minutes before you allocated time. Occasionally, particularly in the case of distressed children, some prioritisation will be necessary which may increase your waiting time.
If you feel you need to see a doctor as a matter of urgency, and cannot wait for a routine appointment, you will need to discuss your concerns with the receptionist over the phone or fill in a form at the front desk, your details will be passed onto the (day-time-on-call) doctor. The doctor will assess your case and prioritise urgent problems, if the doctor feels your problem is not urgent you be asked to attend for a routine appointment.
Please note, sick papers are not classed as an emergency.
Seeing a Nurse
Morning and Afternoon appointments for Monday to Friday can be booked 2 weeks in advance and are made available from 1.30 pm Mondays.