The surgery is open Monday to Friday - 8.00am - 6.00pm.
Staff are available to answer the telephones Monday to Friday 8.30am – 12.30pm & 1.30pm – 6.00pm.
A doctor will always be available in an emergency 8.00-6.30 by making the appropriate selection as directed by the telephone welcome message.
We welcome new patients who live within the practice boundary.
Before joining the practice all new patients will be asked to fill in a medical questionnaire. New patients requiring repeat medication will need to see a doctor to have this added to their record.
We only accept new registration forms from patients who provide us with a photograph ID, proof of address and an NHS number.
Your registration will actually be with the surgery but on your registration form you will be able to state your preference for a particular doctor.
Patients moving outside the practice boundary will need to register at another surgery.
Seeing a Doctor
AM & PM appointments are available to book daily; this can be done online or in person at reception.
You will not be able to book via the telephone.
Walk in appointments are available from 8am or 7am via My Health Online.
To register for the My Health Online service you have to attend in person with a photo ID, you will then be issued with a unique access code along with a "How To" guide, follow link below to complete your registration https://www.myhealthonline-emisweb.wales.nhs.uk
If you are unable to keep an appointment please cancel it.
If you feel you need to see a doctor as a matter of urgency, and cannot wait for a routine appointment, you will need to discuss your concerns with the receptionist over the phone or fill in a form at the front desk, your details will be passed onto the (day-time-on-call) doctor. The doctor will assess your case and prioritise urgent problems, if the doctor feels your problem is not urgent you be asked to attend for a routine appointment the following day.
Please note sick papers are not classed as an emergency.
Seeing a Nurse
Morning and Afternoon appointments for Monday to Friday can be booked 2 weeks in advance and are made available from 1.30 pm Mondays.
If you feel your problem can be dealt with on the telephone. Each doctor has 5 telephone appointment slots every morning. When these are full you will be asked to ring back the next day. Please give the correct phone number to reception and be available on this contact number for the morning.
If your problem requires an examination please do not ask for a telephone appointment.
Currently being updated to include new housing estates and road changes, please contact the surgery directly for further information.
The doctors are extremely busy and can see more patients in surgery, where they have all the necessary facilities, than they can if they are doing house calls. Generally speaking we feel that only the elderly and immobile or patients who are absolutely unable to travel because of serious illness need a house call. House calls are time consuming and their misuse can take the doctors away from those in greater need. In particular, house calls are not warranted simply because patients have transportation problems or can leave the house for other appointments. If you, a family member or a neighbour has transport, or you can use public transport, please make the effort to come to the surgery. Any abuse of housecall requests will result in a warning letter being issued.
If you do require a house call during normal surgery hours please ring before 10.30 am.
A receptionist will take your details and the doctor will call you back to discuss your problem. The receptionists may ask you questions as to the urgency and nature of a problem and whilst we appreciate that you may prefer to discuss this with your doctor our staff do respect your confidentiality and only make these enquiries at the doctors request in order to prioritise their calls.
Sometimes the doctor can sort out the problem over the phone but if a visit is needed then it can be done after morning surgery.
Order Your Repeat Prescription Online
Changes to our prescription form. We have made a slight change to our on-line prescription ordering form. The form is very similar to the existing form and self explanatory but you will need to delete any bookmarks you have to the existing (old) form as it will no longer be available.
Repeat prescriptions may be ordered:
Adult patients should normally order their own prescriptions. Please order in good time and allow 48 hours before collection. Prescriptions ordered on Friday will be available for collection on Tuesday.
Repeat Prescriptions can be collected:
Before your authorised medication runs out it is essential that you make an appointment with a doctor to discuss your continued need for treatment.
Remember the receptionist cannot prescribe any item not authorised by your GP and cannot sanction the issue of medication that is not due.
Occasionally the name of one of the drugs on your prescription might change. This is because it is Practice policy to prescribe drugs by their “generic” or proper name and not their “brand” name. This small alteration does provide a significant saving to the NHS drug bill and allows the drug budget to stretch further. Only the name will have changed and not the actual drug prescribed. If you need further information about this please speak to your doctor.
You can also help us to prevent waste and fraud and to maximise the use of NHS resources by:
Please wait for 3 weeks before phoning for X-rays or hospital letters and 10 working days before phoning for bloods. The doctors will look at your results and give advice accordingly.
Receptionists are not medically trained so can only relay results that the doctor has commented on. If there is anything urgent on a test result the GP will contact you immediately.
If the doctor has not yet seen your results you may be asked to ring back or arrange a telephone consultation one morning. Asking to speak to the emergency doctor for test results is not permitted and as stated above if the result requires immediate or urgent attention the GP will contact you in person.
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