For life-threatening emergencies such as severe bleeding, collapse, unconsciousness or severe chest pains telephone 999 and ask for an ambulance.
Emergencies are always given priority. Please have a pen and paper ready to take down any information given.
Out-of-Hours - 111
Between 6.30pm and 8.00am plus weekends and bank holidays access to medical care is through the Swansea GP Out of Hours Service at Morriston Hospital. They can be contacted on 111.
General health information and advice is also available through NHS Direct on 0845 4647 or http://www.nhsdirect.wales.nhs.uk/.
During core hours (8 am - 6.30 pm weekdays) you can contact a doctor or nurse at any time by telephoning 01792 653941.
If you need to speak to a doctor as a matter of urgency please make the appropriate selection on your keypad when you call. A receptionist will answer your call and will ask for your full name, address, telephone number and date of birth. They will also ask for details of the problem to help the doctor in prioritising the call. You will then be put through to the doctor or the doctor will call you back.
For matters of a routine nature you can speak to a doctor or the nurse. However, the doctors and nurses only have a limited number of slots for routine enquiries and you may be asked to call back on another occasion. The receptionist will take your details and basic information on the problem and then you will be put on a call back list. As the doctor or nurse cannot guarantee when they will call back please ensure that you are available on the number given throughout the day. Also ensure that your telephone service accepts calls from withheld numbers.
Cwmfelin Medical Centre
298 Carmarthen Road,
Tel: 01792 653941
Fax: 01792 480910
The enquiries e-mail address is for general enquiries only and should not be used as an alternative to established practice routines detailed elsewhere on this website. It should not be used for queries of a medical nature, the ordering of prescriptions, the making of appointments and definitely NOT for enquiries of an urgent medical nature. In all these instances you should call the surgery 01792 653941.
As we cannot guarantee to maintain the confidentiality of the contents of any e mail, any personal details you choose to include in your enquiry are a matter for you. We would discourage you from disclosing both personal and medical information in e mails. We will not include any confidential personal or medical information in any response we make even if it is regarding yourself and even if we have established the identity of the correspondent.
Ordinarily, responses to Enquiries should be made within 21 working days.
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